Return Policy
HERE AT BUBHUB WE STRIVE FOR CUSTOMER SATISFACTION! WE UNDERSTAND UNFORTUANATLY THINGS HAPPEN AND WE ARE NOT PERFECT. WE ASK THAT UPON YOUR ORDER ARRIVAL, YOU CHECK TO MAKE SURE YOUR ORDER IS CORRECT AND YOUR ITEMS ARE IN WORKING ORDER. WE WILL NOW IMPLEMENT A 24 HR RETURN ON ITEMS BECAUSE WE FEEL 24 HRS IS ENOUGH TIME FOR YOU TO BE ABLE TO MAKE SURE YOUR ITEMS ARE CORRECT AND IN PROPER WORKING ORDER. CONTACTING US A WEEK LATER TO EXPLAIN YOUR ITEM IS GONE BECAUSE YOU USED IT ALL AND THAT SHOULD BE GROUND FOR A RETURN IS JUST MIND BLOWING (I KNOW RIGHT? WELCOME TO OUR WORLD) BELOW IS OUR NEW RETURN POLICY.
VAPES/CARTRIDGES
WE ASK THAT YOU TRY YOUR DEVICE UPON ARRIVAL IMMEDIETLY IN FRONT OF YOUR DRIVER. THIS ENSURES LIMITED TIME FOR TAMPERING, ILL ITENTIONS, AND HELPING ETAS TREMENDOUSLY!
DIRECTIONS FOR EXCHANGES:
1.) IF YOUR VAPE DOES NOT WORK PLEASE CHARGE DEVICE FOR 20 MINUTES.
2.) IF DEVICE STILL DOES NOT WORK, CONTACT US VIA FACEBOOK
RETURNS UP TO 24 HOURS IF:
YOUR DEVICE HAS PROOF OF FAULTY CHARGING UNIT
YOUR DEVICE HAS PROOF OF LEAKING
WE WILL NOT REPLACE VAPES/CARTS FOR THESE FOLLOWING REASONS
YOU CHANGED YOUR MIND OF FLAVOR PREFERENCE
YOU TAMPERED WITH THE VAPE/CART (IF YOU NOTICE A PROBLEM PLEASE CONTACT US IMMEDIEATLY )
ITS EMPTY BECAUSE YOU HAVE USED IT ALL WEEK AT WORK.
FLOWER GIFTS
WE ASK YOU CHECK YOUR ITEMS IMMEDIETLY UPON ARRIVAL. RETURNS ARE AS FOLLOWS:
1 HR LIMITED RETURN IF
PRODUCT IS CONTAMINATED
ITS NOT THE GIFT YOU ORDERED (ITS OUR DRIVERS RESPONSIBILITY TO GET YOUR ORDER CORRECT!)
WE DO NOT EXCHANGE BECAUSE OF SMELL OR TASTE. PLEASE RESEARCH THE STRAINS BEFORE PURCHASE
WEIGHT ISSUES
WE ARE VERY DILIGENT ON GIFT WEIGHTS HOWEVER WE DO KNOW THINGS HAPPEN! WE ARE NOT WHERE WE ARE TODAY BECAUSE WE HAVE INTENDED TO “SHORT YOU”. WE ARE NOT YOUR LOCAL PLUG… WE ARE A BUSINESS THAT INTENDS CORRECT AND FAIR TRANSACTION.IF YOU HAVE RECIEVED A SHORT GIFT PLEASE :
CONTACT US IMMEDIETLY!!!
WE WILL GO THROUGH WEIGHT PROCEDURES WITH YOU SUCH AS:
ASSURING YOUR WEIGHING APARATUS IS CALIBRATED AND IN WORKING ORDER.(NO WORRYS WE ARE NOT BY ANY MEANS TRYING TO TEACH YOU HOW TO WEIGH, WE ARE MERELY CHECKING ON OUR BEHALF TO CONFIRM)
(PLEASE NOTE) OUR WEIGHING PROCESS IS PRETTY TEDIOUS TO ENSURE THAT OUR STAFF IS NOT STEALING, OR TAMPERING WITH OUR CLIENTS GIFTS. SO IF YOU CONTACT US AND TELL US THAT YOUR GIFT IS MORE THAN 1 GRAM OFF, 1 OF A FEW THINGS HAS OCCURED:
YOU WEIGHT APARATUS IS WRONG
OUR WEIGHT APARATUS IS WRONG (WHICH WE WILL PULL MULTIPLE GIFTS OF THE SAME WEIGHT BATCH AND CHECK FOR WEIGHT INCONSISTANCES)
OUR DRIVER IS STEALING (BELIEVE ME WE CATCH ON VERY FAST AROUND HERE, AND IF THEY STEAL FROM YOU, CHANCES ARE GREAT WE’VE HAD MULTIPLE CALLS ABOUT WEIGHT INCONSISTANCES WITH THAT SPECIFIC DRIVER)
DID YOUR DRIVER SHORT YOU?
EVERY THING YOUR DRIVER IS IN POSSESION OF WHEN IT LEAVES OUR OFFICE HAS BEEN SIGNED OUT AND INVENTORY IS MANAGED PRECISLY . IF YOU HAVE NOT RECIEVED SOMETHING PLEASE CONTACT US IMMEDIETLY!
WE WILL ASK FOR JUST A LITTLE INFORMATION
YOUR ORDER NUMBER
WHAT THE PROBLEM WAS
(PLEASE NOTE) SOMETIME A MANAGER YOU HAVE REACHED WILL NEED TO GATHER ADDITIONAL INFORMATION TO CLEAR THEM FROM HIGHER UP MANAGERS
FOR EXAMPLE
YOUR DRIVER LEFT WITH 3 PREROLL STICKERS (EVERYTHING LEAVING OUR OFFICE IS INVENTORIED AND TRACKED FOR ASSURANCE OBVIOUSLY)
YOU CALL AND SAY “HEY I DIDNT RECIEVE MY PREROLL STICKER.
SITUATION 1. A MANAGER WILL NOW PULL A “BOX AUDIT” ON YOUR DRIVER AND YOUR DRIVER SAYS HEY I HAVE 3 SO I WILL GET THAT TO THE CLIENT ASAP!
SITUATION 2. YOUR DRIVER SAYS I ONLY HAVE 2 AND MY LOGS SHOW I HAVENT HAD ANY OTHER PREOLL STICKER ORDERED. WE WILL PROBABLY SEND YOU A PREROLL BECAUSE HEY THE CUSTOMERS ALWAYS RIGHT BUT THATS CONSIDERED A “RED FLAG” AND WE RECORD THE CLIENT NAME AND ORDER NUMBER SO IF THAT CLIENT CONTINUES TO MAKE CLAIMS LIKE THAT WE CAN DEAL WITH IT ACCORDINGLY.